Account Migration Guide for Users with Multiple Plans

Account Migration Guide for Users with Multiple Plans

We are upgrading ScrapeHero Cloud and due to a major upgrade there are some major changes. While we will try to keep the impact on our customers to a minimum, we do want to describe the changes that will happen as part of this upgrade.

If you're currently subscribed to multiple plans on ScrapeHero Cloud, this guide is for you. We're simplifying our pricing structure to offer a single plan that covers both scraper apps and APIs. Here's what you need to know:

What's Changing?

• Your multiple plans will be consolidated into one plan.
• The new plan will cover both Scraper apps and APIs.
• You'll have a single set of data credits for all your scraping needs.
• The subscription date will be updated to the date when the migration of your account occurs.
• The website will be changed from cloud.scrapehero.com to app.scrapehero.com.

How Will Your New Plan Be Determined?

1. We'll add up the total cost of your current plans
2. You'll be assigned to the closest lower-priced plan in our new structure
For example: If you currently pay $300 total for a Starter ($50) and a Pro ($250) plan, you'll be moved to the new Pro plan at $250.

How is this going to be rolled out?

  1. Migration Date: We'll set a specific date to migrate all accounts to the new consolidated plan structure.
  2. New Plan Charge: On the migration date, we'll charge you for your new consolidated plan.
  3. Credit-Based Discount: If you have remaining credits on your existing plans, we'll apply a discount to your new plan charge. Here's how we'll calculate it:
    1. We'll determine the percentage of remaining credits for each of your current plans.
    2. We'll calculate a weighted average of remaining credits across all your plans. Here's how:
      1. For each plan, we'll multiply its percentage of remaining credits by its weight (plan cost divided by total cost of all plans).
      2. We'll sum these weighted values to get the final weighted average percentage.
    3. We'll apply this weighted average percentage as a discount to your new consolidated plan charge.
  • Example

    Consider the example where you have 2 plans. One of $300 and the other of cost $100

    Suppose
          - The remaining credits for Plan A ($300) - 71.52%
          - The remaining credits for Plan B ($100) - 92.52%

    Weighted Average of discounts = (0.75 * 71.52%) + (0.25 * 92.52%) = 53.64% + 23.13% = 76.77%

    Consolidated new plan = $250

    Discount percentage = 76.77%
    Discount amount = $250 * 76.77% = $191.93

     Final charge = $250 - $191.93 = $58.07


    New Plan Structure

    • Here's a quick overview of our new plans:
    Plan Name
    Price
    Page Credits(Old Scheme)
    Data Credits (New Scheme)
    API rate limit per min
    API concurrency
    Free
    $0
    25
    400
    10
    1
    Intro
    $5
    300
    4500
    50
    2
    Lite
    $25
    2000
    30000
    50
    2
    Starter
    $50
    6000
    90000
    75
    4
    Standard
    $100
    15000
    225000
    100
    7
    Pro
    $250
    40000
    600000
    150
    10
    Mega
    $500
    100000
    1500000
    150
    12
    Ultra
    $750
    200000
    3000000
    300
    15
    Custom
    $1000 +
    Custom
    Custom
    Custom
    Custom

    What If You Need More?

    If you find that your new plan doesn't meet your data gathering needs, you can easily upgrade to a higher plan at any time.

    Questions?

    If you have any concerns about this change or need help determining which plan is right for you, please don't hesitate to contact our support team.

    Frequently Asked Questions (FAQs)


  • Q: When will the migration happen?
    •        A: The migration is slated to begin on October 7 2024 in various phases.
  • Q: Will I lose any data during the migration?
    •       A: No, all your data within the normal retention period will be transferred.
  • Q: Can I opt out of this migration?
    •        A: No, this migration is mandatory for all current subscribers to ensure you have access to our latest features and improvements.
  • Q: How will this affect my current scraping jobs?
    •       A: Your scheduled scraping jobs will continue to run as normal. You'll be able to manage them on the new platform.







      • Related Articles

      • Account Migration Guide for Current Subscribers

        If you're a current paid subscriber of ScrapeHero Cloud, your account will be automatically migrated from our old platform (cloud.scrapehero.com) to our new, improved platform (app.scrapehero.com). This guide explains what's changing and what you can ...

      • How do I cancel my account or subscription?

        How to Cancel You can easily cancel your subscription by going to your account at https://app.scrapehero.com/settings/billing and cancel your subscription. This will cancel your subscription and future billing to your credit card. Cancellation ...

      • Auto Recharge Feature Guide

        What is Auto Recharge? Auto Recharge is an optional feature that automatically renews your current plan when your data credits are nearly depleted. This feature ensures uninterrupted access to our data gathering and API request services. How Auto ...

      • Are all plans subscription based?

        Yes, all plans on our marketplace are subscription based. We make that very clear at all times and on signup e.g  and  This FAQ also addresses common questions such as: I didn't realize I was going to be billed monthly It wasn't clear that I was ...

      • Do you offer Educational / Student plans for non-commercial research?

        Our plans are already the lowest in the market for the sophistication of scrapers and the quality of data. As a result, we will not be able to provide you any further discount. If you are planning on a scrape larger than our standard plan of225,000 ...