Can I get a refund for a charge?

Can I get a refund for a charge?

Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup.
All users are required to agree to these Terms in order to sign up for our service.

More details about our Billing and Refund policy are on our Terms and Conditions page.

A screenshot of our Signup page where all users explicitly agree to the terms and conditions. To avoid confusion, no user is able to signup unless they explicitly agree.

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