Can I get a refund for a charge?
Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup.
All users are required to agree to these Terms in order to sign up for our service.
More details about our Billing and Refund policy are on our Terms and Conditions page.
A screenshot of our Signup page where all users explicitly agree to the terms and conditions. To avoid confusion, no user is able to signup unless they explicitly agree.
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What happens to my unused credits when I cancel?
If you cancel, you’ll be billed for the current month, but you will not be billed again. If you have any page credits left, you can still use up those credits until it the end of the current subscription period or till you exhaust your credits. We do ...Can I start with a one month plan?
Sure, you can start with one month and cancel anytime. All our plans require a subscription that renews monthly. If you only need to use our services for a month, you can subscribe to our service for one month and cancel your subscription in less ...Are all plans subscription based?
Yes, all plans on our marketplace are subscription based. We make that very clear at all times and on signup e.g and This FAQ also addresses common questions such as: I didn't realize I was going to be billed monthly It wasn't clear that I was ...Can I get my page quota back because I made a mistake?
Unfortunately, we will not be able to provide you a refund/page-credits if you made a mistake. Here are some common scenarios we have seen for quota refund requests If there are any issues with the website that you are trying to scrape Mistaken or ...What happens to my unused quotas at the end of each billing period?
All our Crawler page quotas and API quotas, reset at the end of billing period. Any unused credits do not carry over to the next billing period and also are nonrefundable. This is consistent with most software subscription services.