Can I get data periodically?
Sure, you can tell us to run a crawler periodically by adding a "Schedule". You can schedule crawlers to run in Monthly, Weekly, Hourly or Minute intervals.
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The API or Crawler is not returning the data I need
Our APIs or Crawlers only automate the process of extracting the data that's already on the website and is extractable. If the information isn't on the website or is in a format that is not extractable, we will not be able to get it for you at all. ...
Do you offer bigger or larger plans with more limits than what's on your website?
Yes, in certain cases, it is possible for us to provide larger plans with more or increased pages, API calls, concurrency etc. Please contact our sales team if you would like to know more about those plans.
Data Credits: A New Way to Measure Your Scraping Usage
We're excited to introduce a new, more intuitive way to track and manage your data scraping needs: Data Credits! This change will make it easier for you to understand and control your usage of ScrapeHero Cloud. What's Changing? We're moving from our ...
Can I get personalized help with using the Cloud?
Our cloud platform is a "self-service" platform and it is designed to help our users do everything themselves online and without any help from our teams. However, if you feel you need personalized help with anything we offer personalized sessions ...
What happens to my existing data credits when I upgrade my plan?
If you have any remaining data credits before upgrading the plan, our system will automatically add the remaining credits to the new plans data credits while upgrading the plan. Remaining credits added to the monthly limit of new plan e.g. If you ...