Can I get my page quota back because I made a mistake?

Can I get my page quota back because I made a mistake?

Unfortunately, we will not be able to provide you a refund/page-credits if you made a mistake. 

Here are some common scenarios we have seen for quota refund requests 
  1. If there are any issues with the website that you are trying to scrape
  2. Mistaken or accidental crawling (this also includes scenarios such as "I was unaware of page credits", "I accidentally pressed the start button")
  3. Providing unsupported URLs or providing the same or duplicate URLs that have already been crawled
  4. Duplicate data on the website
  5. No results on the website for the search queries/URLs

    • Related Articles

    • Can I get a refund for a charge?

      Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup. All users are required to agree to these Terms in order to sign up for our service. More details about our ...

    • How do I get geo-based results like delivery charges to a specific place?

      Most sites will display delivery charges or product availability automatically based on the user location or zip code. Our regular APIs use locations from all US states, so the pricing or availability may vary. To get accurate results based on a ...

    • Can I get data periodically?

      Sure, you can tell us to run a crawler periodically by adding a "Schedule". You can schedule crawlers to run in Monthly, Weekly, Hourly or Minute intervals.

    • Are all plans subscription based?

      Yes, all plans on our marketplace are subscription based. We make that very clear at all times and on signup e.g  and  This FAQ also addresses common questions such as: I didn't realize I was going to be billed monthly It wasn't clear that I was ...

    • API Status Codes - Billable vs Non-Billable

      Our APIs return standard HTTP status codes back to the caller of the API. We incur costs when we access a page/resource (HTTP GET/POST etc.)  on the target website and such access is billable to you. If we do not access the target website, we do not ...