Can I get my page quota back because I made a mistake?

Can I get my page quota back because I made a mistake?

Unfortunately, we will not be able to provide you a refund/page-credits if you made a mistake. 

Here are some common scenarios we have seen for quota refund requests 
  1. If there are any issues with the website that you are trying to scrape
  2. Mistaken or accidental crawling (this also includes scenarios such as "I was unaware of page credits", "I accidentally pressed the start button")
  3. Providing unsupported URLs or providing the same or duplicate URLs that have already been crawled
  4. Duplicate data on the website
  5. No results on the website for the search queries/URLs

    • Related Articles

    • What is a Page?

      A webpage or page quantifies the volume of consumption of our data services. As a result, one of the main variables in our pricing is the number of pages (or specifically webpages) that we scrape. The more you consume, the more it costs (with ...
    • How many page credits do I need to scrape data about businesses from Google Maps?

      Our Google maps crawler needs to go through a list of all businesses and then go into each business' detail page to get additional data about each business such as their telephone, address, open hours, website address, etc. Here is the business ...
    • Can I get a refund for a charge?

      Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup. All users are required to agree to these Terms in order to sign up for our service. The details of our Billing ...
    • How many page credits do I need to scrape reviews from Yelp?

      Our Yelp Reviews Crawler collects data from the review listing page (one review listing page usually contains 10 reviews). e.g. If you want to scrape 100 reviews for 1 listing, then the scraper uses 11-page credits. 1 page to go to the Yelp Business ...
    • How many page credits do I need to scrape reviews from Amazon?

      Our Amazon Reviews Crawler collects data from the product listing page (one review listing page usually contains 10 reviews).  e.g. If you want to scrape 100 reviews for 1 listing, then the scraper uses 11 page credits. 1 page to go to the product ...