What happens to my unused quotas at the end of each billing period?
All our Crawler page quotas and API quotas, reset at the end of billing period.
Any unused credits do not carry over to the next billing period and also are nonrefundable.
This is consistent with most software subscription services.
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Can I get a refund for a charge?
Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup. All users are required to agree to these Terms in order to sign up for our service. More details about our ...
If I upgrade my plan, will it restart my billing period from the date that I upgraded?
Yes. For example, if you first sign up on November 10 and then upgrade your plan on November 25, your billing period will now be from November 25 to December 25. Click here to learn more about what happens to your existing page credits when you ...
How do I cancel my account or subscription?
How to Cancel You can easily cancel your subscription by going to your account at https://app.scrapehero.com/settings/billing and cancel your subscription. This will cancel your subscription and future billing to your credit card. Cancellation ...
API Status Codes - Billable vs Non-Billable
Our APIs return standard HTTP status codes back to the caller of the API. We incur costs when we access a page/resource (HTTP GET/POST etc.) on the target website and such access is billable to you. If we do not access the target website, we do not ...
How do I change my billing address?
You can easily change your billing address by going to your account https://cloud.scrapehero.com/settings/billing