How do I cancel my account or subscription?

How do I cancel my account or subscription?

How to Cancel

You can easily cancel your subscription by going to your account at https://cloud.scrapehero.com/settings/billing and cancel one or all of your subscriptions.
This will cancel your subscription and future billing to your credit card.

Cancellation Confirmation

Important Note: Please ensure that you get to the cancellation confirmation page and fully confirm the cancellation. 
To prevent accidental clicks of the Cancel button, you are required to confirm the cancellation. This is also a very standard practice in User Interfaces.
Please ensure that you click the confirmation button too and get to the acknowledgment screen that contains a message confirming the cancellation. 

Then please confirm you see the confirmation message

If you fail to confirm the cancellation, you will see this warning letting you know that you did NOT confirm the cancellation and your subscription will stay active


Can ScrapeHero support help with the Cancellation 

Due to the self-service nature of this platform, our support team will NOT be able to assist you with the account cancellation. All such request will go unattended

Refunds

Refunds related to any cancellations are addressed in this article. 


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