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ScrapeHero Cloud Support
Articles related to our Self Service ScrapeHero Cloud available at https://cloud.scrapehero.com/ScrapeHero
Helpful articles related to our Full Service and Managed Data Services available at https://www.scrapehero.com/
Recent Articles
Creating and Managing Organizations in ScrapeHero Cloud
This guide explains how to create an organization and add team members in ScrapeHero Cloud. The organizations feature helps you collaborate with team members and manage access to your scraping projects. Prerequisites Before you begin, ensure you ...Terms and Conditions
The ScrapeHero Cloud is a self-service platform that is provided to You to be used responsibly and in accordance with local laws. The intended usage of the ScrapeHero Cloud is to help You minimize the manual work of copying and pasting and leverage ...How to reset your password ScrapeHero Cloud ?
If you've forgotten your password for ScrapeHero Cloud, follow these steps to reset it: 1. Go to ScrapeHero Cloud. 2. Click the "Forgot Password" link on the login page. 3. Enter your account email address in the provided field. 4. Click the "Send ...Can I modify my plan anytime?
Sure, you can modify your plan at any time. You can easily modify your subscription by going to your account https://app.scrapehero.com/settings/billing and modifying one or all of your subscriptions or plans. If you change your plan, the changes ...Account Migration Guide for Users with Multiple Plans
We are upgrading ScrapeHero Cloud and due to a major upgrade there are some major changes. While we will try to keep the impact on our customers to a minimum, we do want to describe the changes that will happen as part of this upgrade. If you're ...
Popular Articles
Can I get a refund for a charge?
Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup. All users are required to agree to these Terms in order to sign up for our service. More details about our ...Can you build me a custom API or custom crawler?
Sure, we can build custom solutions for you. Please contact our Sales team using this link and that will get us started. In your message, please describe in detail what you require.For your APIs, can I upgrade or downgrade plans?
Yes. You can upgrade, downgrade or cancel at any time. Click on the Billing tab to change your plan. When you make any of these changes you are subscribing to a NEW plan. e.g. as an illustrative example, if you change from a plan for $5 which gives ...What kind of support do you provide?
Our Support Policy Our support includes only email support for bugs fixes or system/platform related errors (not user usage related errors). We do not assist in setting up or configuring the crawlers or integrating the APIs. We also do not assist ...Can I start with a one month plan?
Sure, you can start with one month and cancel anytime. All our plans require a subscription that renews monthly. If you only need to use our services for a month, you can subscribe to our service for one month and cancel your subscription in less ...