Account and Billing
Can I modify my plan anytime?
Sure, you can modify your plan at any time. You can easily modify your subscription by going to your account https://app.scrapehero.com/settings/billing and modifying one or all of your subscriptions or plans. If you change your plan, the changes ...
Auto Recharge Feature Guide
What is Auto Recharge? Auto Recharge is an optional feature that automatically renews your current plan when your data credits are nearly depleted. This feature ensures uninterrupted access to our data gathering and API request services. How Auto ...
What happens to my existing data credits when I upgrade my plan?
If you have any remaining data credits before upgrading the plan, our system will automatically add the remaining credits to the new plans data credits while upgrading the plan. Remaining credits added to the monthly limit of new plan e.g. If you ...
Cancellation Fees and Penalties
Cancellation Fees We do not have any cancellation fees or additional penalties for early cancellation. Can I cancel anytime? Yes you can cancel anytime without any penalties. You can also subscribe back again anytime, again, without penalties.
Do you accept PayPal?
Currently, we do not support Paypal payments.
If I upgrade my plan, will it restart my billing period from the date that I upgraded?
Yes. For example, if you first sign up on November 10 and then upgrade your plan on November 25, your billing period will now be from November 25 to December 25. Click here to learn more about what happens to your existing page credits when you ...
Can I get my page quota back because I made a mistake?
Unfortunately, we will not be able to provide you a refund/page-credits if you made a mistake. Here are some common scenarios we have seen for quota refund requests If there are any issues with the website that you are trying to scrape Mistaken or ...
What happens to my unused quotas at the end of each billing period?
All our Crawler page quotas and API quotas, reset at the end of billing period. Any unused credits do not carry over to the next billing period and also are nonrefundable. This is consistent with most software subscription services.
How do I get an invoice or a receipt for my payment?
All invoices are emailed to you and also available by logging into your account at https://cloud.scrapehero.com/settings/billing
How do I change my billing address?
You can easily change your billing address by going to your account https://cloud.scrapehero.com/settings/billing
Are all plans subscription based?
Yes, all plans on our marketplace are subscription based. We make that very clear at all times and on signup e.g and This FAQ also addresses common questions such as: I didn't realize I was going to be billed monthly It wasn't clear that I was ...
Can I get a refund for a charge?
Unfortunately, we do not provide refunds according to our policy and Terms and Conditions that were provided to you at the time of signup. All users are required to agree to these Terms in order to sign up for our service. More details about our ...
Can I start with a one month plan?
Sure, you can start with one month and cancel anytime. All our plans require a subscription that renews monthly. If you only need to use our services for a month, you can subscribe to our service for one month and cancel your subscription in less ...
How do I cancel my account or subscription?
How to Cancel You can easily cancel your subscription by going to your account at https://app.scrapehero.com/settings/billing and cancel your subscription. This will cancel your subscription and future billing to your credit card. Cancellation ...