General
Creating and Managing Organizations in ScrapeHero Cloud
This guide explains how to create an organization and add team members in ScrapeHero Cloud. The organizations feature helps you collaborate with team members and manage access to your scraping projects. Prerequisites Before you begin, ensure you ...
Terms and Conditions
The ScrapeHero Cloud is a self-service platform that is provided to You to be used responsibly and in accordance with local laws. The intended usage of the ScrapeHero Cloud is to help You minimize the manual work of copying and pasting and leverage ...
How to reset your password ScrapeHero Cloud ?
If you've forgotten your password for ScrapeHero Cloud, follow these steps to reset it: 1. Go to ScrapeHero Cloud. 2. Click the "Forgot Password" link on the login page. 3. Enter your account email address in the provided field. 4. Click the "Send ...
Account Migration Guide for Users with Multiple Plans
We are upgrading ScrapeHero Cloud and due to a major upgrade there are some major changes. While we will try to keep the impact on our customers to a minimum, we do want to describe the changes that will happen as part of this upgrade. If you're ...
Role-Based Access Control
Scrapehero Cloud uses Role-Based Access Control (RBAC) to ensure users have the appropriate level of access to resources within your organization. This document outlines the three available roles and their associated permissions. Available Roles ...
Account Migration Guide for Current Subscribers
If you're a current paid subscriber of ScrapeHero Cloud, your account will be automatically migrated from our old platform (cloud.scrapehero.com) to our new, improved platform (app.scrapehero.com). This guide explains what's changing and what you can ...
Can I get personalized help with using the Cloud?
Our cloud platform is a "self-service" platform and it is designed to help our users do everything themselves online and without any help from our teams. However, if you feel you need personalized help with anything we offer personalized sessions ...
Why doesn't the Google crawler show me relevant results?
Our Google crawler gathers data returned by Google for a particular search term. If the search term has a lot of ads and other sponsored content associated with it, then they show up in the search results along with the search query and end up in the ...
Problems logging in / Cannot Login / Forgot or Reset Password
Our cloud platform is totally self-service and if you face any problems with logging into an existing account, you can start by entering your email in the "Forgot Password" are of our platform at https://auth.app.scrapehero.com/forget/cloud We will ...
Why does the Google crawler not return ALL results?
Google will always display only a few hundred results per query. So if your query has thousands of results, all those results will not be displayed by Google and as a result, we cannot gather that data for your either. Our crawler is dependent on ...
The API or Crawler is not returning the data I need
Our APIs or Crawlers only automate the process of extracting the data that's already on the website and is extractable. If the information isn't on the website or is in a format that is not extractable, we will not be able to get it for you at all. ...
What kind of support do you provide?
Our Support Policy Our support includes only email support for bugs fixes or system/platform related errors (not user usage related errors). We do not assist in setting up or configuring the crawlers or integrating the APIs. We also do not assist ...
Do you offer Educational / Student plans for non-commercial research?
Our plans are already the lowest in the market for the sophistication of scrapers and the quality of data. As a result, we will not be able to provide you any further discount. If you are planning on a scrape larger than our standard plan of225,000 ...
Why does the Amazon Search Result scraper return less no of records compared to the website?
Amazon shows duplicate products on their listing page for most of the categories. Our scraper doesn't revisit such products to save your data credits.
What is the difference between a Crawler and an API on our website?
Our Marketplace has two types of self-service offerings Crawlers APIs Crawlers: A Crawler is something anyone can use - you can signup and use a crawler by simply copying and pasting some links you need data from and download the data. You do not ...
Do you offer bigger or larger plans with more limits than what's on your website?
Yes, in certain cases, it is possible for us to provide larger plans with more or increased pages, API calls, concurrency etc. Please contact our sales team if you would like to know more about those plans.
Does ScrapeHero provide a Free Trial?
Sure, we have free plans for some of our offerings such as https://www.scrapehero.com/marketplace/amazon-product-details-and-pricing/. The details of the plan and costs are on each page. if you see a Free plan, you can get that for Free by signing ...