General
Problems logging in / Cannot Login / Forgot or Reset Password
Our cloud platform is totally self-service and if you face any problems with logging into an existing account, you can start by entering your email in the "Forgot Password" are of our platform at https://cloud.scrapehero.com/accounts/password-reset/ ...
Why does the Google crawler not return ALL results?
Google will always display only a few hundred results per query. So if your query has thousands of results, all those results will not be displayed by Google and as a result, we cannot gather that data for your either. Our crawler is dependent on ...
What is a Page?
A webpage or page quantifies the volume of consumption of our data services. As a result, one of the main variables in our pricing is the number of pages (or specifically webpages) that we scrape. The more you consume, the more it costs (with ...
The API or Crawler is not returning the data I need
Our APIs or Crawlers only automate the process of extracting the data that's already on the website and is extractable. If the information isn't on the website or is in a format that is not extractable, we will not be able to get it for you at all. ...
What kind of support do you provide?
Our Support Policy Our support includes only email support for bugs fixes or system/platform related errors (not user usage related errors). We do not assist in setting up or configuring the crawlers or integrating the APIs. We also do not assist ...
Do you offer Educational / Student plans for non-commercial research?
Our plans are already the lowest in the market for the sophistication of scrapers and the quality of data. As a result, we will not be able to provide you any further discount. If you are planning on a scraper larger than our standard plan of 15,000 ...
Why does the Amazon Search Result scraper return less no of records compared to the website?
Amazon shows duplicate products on their listing page for most of the categories. Our scraper doesn't revisit such products to save your page credits.
What is the difference between a Crawler and an API on our website?
Our Marketplace has two types of self-service offerings Crawlers APIs Crawlers: A Crawler is something anyone can use - you can signup and use a crawler by simply copying and pasting some links you need data from and download the data. You do not ...
Do you offer bigger or larger plans with more limits than what's on your website?
Yes, in certain cases, it is possible for us to provide larger plans with more or increased pages, API calls, concurrency etc. Please contact our sales team if you would like to know more about those plans.
Does ScrapeHero provide a Free Trial?
Sure, we have free plans for some of our offerings such as https://www.scrapehero.com/marketplace/amazon-product-details/. The details of the plan and costs are on each page. if you see a Free plan, you can get that for Free by signing up.